SmallBizResource Blog -- Customer Service
Customer vs. Employee: Who's Right?
"Isn't it funny how it's just the little things that can make or break customer perceptions and loyalty?"
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How to Handle Complaints
The way a business handles a problem speaks more to me than the problem itself.
Read all of "How to Handle Complaints"
Apple Best For Tech Support: Consumer Reports
I rue the day, and I know it's coming, that something goes wrong with my laptop. An IT department is no longer a four-digit extension away, and the results of Consumer Reports' latest tech-support survey are making me nervous.
Read all of "Apple Best For Tech Support: Consumer Reports"
Best. Customer. Service. Ever.
Online shoe company Zappos.com shows how fundamentally simple it is to deliver outstanding customer service.
Read all of "Best. Customer. Service. Ever."
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